HELP CENTER
Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, payments, promotions and support.
Ordering
Choose your jersey, select the size and any available options, add it to your cart and continue to secure checkout. You can complete your purchase as a guest.
No. You can place an order without creating an account.
Contact our support team as soon as possible. Once an order has entered preparation or has already shipped, changes may no longer be possible.
Your order number is shown on the confirmation page and in the confirmation email sent after checkout.
Shipping
Yes. YANGLIJERSEYS ships worldwide. Available shipping options are shown at checkout.
Estimated delivery is usually 7–14 business days. Delivery times can vary depending on destination and carrier conditions.
Standard shipping is €2.99 per order. Orders with 3 or more items qualify for free shipping.
Use our Track Your Order page with your order number and the email used at checkout. Tracking details appear once your parcel has been dispatched and a tracking number is available.
Products & Sizing
Select the size shown on the product page and use the size guide when available. Kids products include age-based guidance to make selection easier.
The photos represent the style, design and version listed on the product page. Please check the product title and selected options before placing your order.
Personalization is available on eligible products for an additional €3.00. Mystery Boxes do not include personalization.
A Mystery Box contains surprise jerseys. You choose one size for the full box, select 1–3 preferred leagues and can list teams you would prefer not to receive.
Payments
Available secure payment methods are displayed at checkout and may vary by country.
Yes. Payment details are processed securely by the payment provider and are not stored directly by YANGLIJERSEYS.
Your payment is processed when you complete your order at checkout.
Promotions
Eligible jerseys priced at €10.90 receive the discount automatically when two eligible units are added to the cart. Every additional eligible pair receives the same automatic discount.
No. Mystery Boxes are separate offers and are excluded from the automatic pair promotion.
Add 3 or more items to your cart and free shipping is unlocked automatically.
Returns & Support
Eligible items can be returned within 14 days, subject to our Refund & Returns Policy and the condition of the item.
Contact our support team with your order number and clear photos of the item received so we can review the issue.
Use the Contact Us page or the WhatsApp support button on the website. Include your order number whenever possible for faster assistance.
NEED MORE HELP?
We’re here when you need us.
Track your order online or contact our support team with your order number.